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Frequently Asked Questions

"On top of the great services, the hotel is never really expensive and it is right in the middle of town. The staff is more than willing to assist you with planning your outings or just have a smile when you return. I would recommend this hotel whenever you are visiting Hagerstown."

- Jeray Wilson and Family

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Customer Reviews

“Best Staff in Hagerstown!!!”
Reviewed November 17, 2011

My family and I have been staying at the Best Western Grand Venice for a couple of years now. On an average we stay about 5-10 nights a month and never are we disappointed with the hotel or the service that we receive. The staff there always goes out of their way to accommodate my family and I. The operation manager Victor is absolutely the best!!! I think he lives there because he is always there with a smile when we arrive. Michelle is a sweetheart who always goes above and beyond. On top of the great services, the hotel is never really expensive and it is right in the middle of town. The staff is more than willing to assist you with planning your outings or just have a smile when you return. I would recommend this hotel whenever you are visiting Hagerstown.

Thank you Victor, Michelle and all of the staff. You rarely find good service anymore and your work ethic is definitely appreciated.

- Jeray Wilson and Family

 

“Stayed there Oct 15th, 2011”
Reviewed October 19, 2011

I got a great deal on this hotel. I read all the reviews before hand, and I do agree that it's not in the best part of town but that's a chance you take when you travel. I booked a King Suite with a jacuzzi in it. The room was huge, had plenty of natural light, was clean and comfortable. The bathroom was the size of some hotel rooms! The jacuzzi tub was so deep and big that we could literally swim in it if we wanted to! The hotel lobby was updated and nice and the staff was friendly. I will definately be staying at this hotel again, no doubt about it!

Room Tip: I would spring for the jacuzzi suites. Still less than most basic hotel rooms.

- Brook H.